Client Support Center
Tailored service. Boutique response.
Seamless billing support.
Need Help? We’re Here.
For current GBBS clients only
We’re honored to be your billing team. This page is your one-stop hub for getting support, updates, and clear answers.
Support Line for Providers
Phone: 866-475-0289
If you reach voicemail, it means we're either assisting another practice or you're calling outside our core hours.
Please leave your name, practice name, and a quick message. We’ll return calls within 48 business hours.
Support Hours:
Monday–Thursday: 8:00 AM – 4:00 PM CST
Odd Dated Fridays: 8:00 AM – 12:00 PM CST
Email Support
Fastest response: support@gbbillings.com
All client requests are logged, assigned, and tracked in our system.
You'll receive a confirmation once your request is received.
What We Can Help With
Claim submission issues or follow-ups
Rejection/denial resolution
ERA, portal, or posting questions
Clearinghouse status checks
General billing support for active clients
Note: Questions outside the scope of contracted services may be referred back to your internal team or billed at our hourly consulting rate.
Tips for Quicker Resolution
Include your practice name and any relevant dates of service or claim details
Attach screenshots or EOBs if applicable
Only submit each request once — our system tracks all emails and replies
Just Checking In?
Reply to your last email thread or reach us again at support@gbbillings.com — we’ve got you covered.
Questions About Your Contract or Services?
For questions related to your contracted services, billing terms, or account-level concerns, please contact:
billing@gbbillings.com
This inbox is monitored by our leadership team and reserved for administrative or account-specific matters